Testing Centre of Excellence?

Centre of Excellence is some kind of buzz since last 5 years at least in IT Industry. And now having and offering CoE is a must have for all IT Service Provider. And the most common CoE is Testing CoE – Testing Centre of Excellence.

And I was discussing the Test CoE with some of colleagues,  and one asked most basic question, “What do you mean by CoE?” To be honest, I was not even ready for such a basic question. And I try to explain but I was not very happy with my explanation.

Later that evening, I sit and try to formulate my understanding around CoE and various model. And I did this in context of Test CoE, however the same model/explanation can be applied to any CoE in general. Let’s deal with CoE, or I would dare say Test CoE:

“Testing Centre of Excellence, which provides a central source of  standardised test services to projects and business as usual work. This requires consistent and predictable quality of input so that over time the testing services can evolv

Centre of Excellence is some kind of buzz since last 5 years at least in IT Industry. And now having and offering CoE is a must have for all IT Service Provider. And the most common CoE is Testing CoE – Testing Centre of Excellence.

And I was discussing the Test CoE with some of colleagues,  and one asked most basic question, “What do you mean by CoE?” To be honest, I was not even ready for such a basic question. And I try to explain but I was not very happy with my explanation.

Later that evening, I sit and try to formulate my understanding around CoE and various model. And I did this in context of Test CoE, however the same model/explanation can be applied to any CoE in general. Let’s deal with CoE, or I would dare say Test CoE:

“Testing Centre of Excellence, which provides a central source of  standardised test services to projects and business as usual work. This requires consistent and predictable quality of input so that over time the testing services can evolve into a Test CoE (and further Test Factory) taking end-to-end ownership of quality.”

And the myth that an IT Service Provider establish a CoE from the Day 1 for a client needs to busted. Developing CoE (be it Testing, Automation, Agile) is a long process and each engagement has to go through below phases:

  1. Initial State             : Non standardized and decentralized testing
  2. (Test) Support        : Individual staff augmentation using central methods and standards for execution only
  3. (Test) Centre of Competence : Dedicated testing capacity for specific test competencies across testing
  4. (Test) Centre of Excellence : Centralized managed test services for all applications and services in scope
  5. (Test) Factory : Managed quality service with end-to-end quality responsibility

*(Test) can be replaced with other kind of CoE.

Therefore, Developing CoE is a function of Process Maturity and Time. And for a mature IT Organization the goal should be Factory Model not only CoE. However the practical aspect, setting up a factory model need a very mature, trust based relation which needs to be tested over time. And this is the reason mostly, IT Service Provider stops as CoE.

A pictorial representation can as follows:

With this I hope, I could able to explain my colleague, “What is CoE?” And sharing this with community to bring a method to madness in CoE Offering. Let me know your thoughts.

e into a Test CoE (and further Test Factory) taking end-to-end ownership of quality.”

And the myth that an IT Service Provider establish a CoE from the Day 1 for a client needs to busted. Developing CoE (be it Testing, Automation, Agile) is a long process and each engagement has to go through below phases:

  1. Initial State             : Non standardized and decentralized testing
  2. (Test) Support        : Individual staff augmentation using central methods and standards for execution only
  3. (Test) Centre of Competence : Dedicated testing capacity for specific test competencies across testing
  4. (Test) Centre of Excellence : Centralized managed test services for all applications and services in scope
  5. (Test) Factory : Managed quality service with end-to-end quality responsibility

*(Test) can be replaced with other kind of CoE.

Therefore, Developing CoE is a function of Process Maturity and Time. And for a mature IT Organization the goal should be Factory Model not only CoE. However the practical aspect, setting up a factory model need a very mature, trust based relation which needs to be tested over time. And this is the reason mostly, IT Service Provider stops as CoE.

A pictorial representation can as follows:

 

With this I hope, I could able to explain my colleague, “What is CoE?” And sharing this with community to bring a method to madness in CoE Offering. Let me know your thoughts.

Paras Mishra

I am cool, calm, collected, and reasonable Virgo. I currently reside in Garden City Bangalore. I am an Engineering Graduate and work as Management Consultant.

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